At Theskyjourney, we understand that travel plans may sometimes change unexpectedly, and we strive to provide you with flexibility and clear options regarding cancellations and refunds. Our Cancellation & Refund Policy is designed to ensure that you have a smooth and hassle-free experience when making adjustments to your bookings, whether due to personal reasons, flight changes, or unforeseen circumstances. Please read the following terms carefully to understand your rights and responsibilities related to cancellations and refunds.
If you need to cancel your flight booking, the first thing to consider is the terms and conditions of the airline you have booked with. Each airline has its own cancellation policy, which may vary depending on the type of ticket purchased (refundable or non-refundable) and the class of service. In general, most airlines impose a cancellation fee for refundable tickets, while non-refundable tickets may not be eligible for a full refund.
For bookings made through Theskyjourney, the cancellation fee is calculated based on the airline's policies, and we will notify you of any charges that apply. If you cancel a flight reservation before the departure date, any eligible refund will be processed by the airline, and the refund will be issued to the original payment method used for the booking. Please note that we cannot guarantee a full refund for non-refundable tickets or for cancellations made after the airline’s specified cancellation period.
Refunds for canceled flights depend on the airline’s refund policies and the specific circumstances of the cancellation. If your flight is canceled by the airline or significantly delayed, you may be entitled to a refund or a rebooking option, subject to the airline's guidelines. In these cases, we will assist you in initiating the refund request with the airline. Refunds for cancellations initiated by the traveler are generally processed after the airline's cancellation policy has been applied.
For refundable tickets, the airline will process the refund within a specific period, typically ranging from 7 to 14 business days, depending on their internal procedures. Please be aware that certain service fees and taxes may not be refunded, and they will remain as part of the cancellation charges. If your flight is canceled or rescheduled by the airline, you may be eligible for a full refund, subject to the airline’s discretion.
Refunds can take some time to process due to various factors, including the airline's internal procedures and banking systems. On average, refunds for refundable ticket cancellations can take between 7 to 14 business days. Non-refundable ticket cancellations may take longer or may only qualify for partial refunds. We will keep you informed about the status of your refund request throughout the process. In cases of significant delays or issues with the refund, we encourage you to contact our customer support team for assistance.
In certain situations, such as medical emergencies, flight cancellations due to weather conditions, or other unforeseen events, airlines may offer waivers or special considerations regarding their cancellation policies. While we cannot guarantee a waiver, we will do our best to work with the airline on your behalf and explore all options for your situation.
If you wish to cancel your booking or request a refund, please contact our customer service team at info@theskyjourney.com. Our team is available to guide you through the cancellation process and assist you in obtaining your refund. We are committed to providing you with support during these situations and ensuring that your travel experience remains as smooth and stress-free as possible. Thank you for choosing Theskyjourney, and we look forward to helping you with any travel adjustments you may need.